WE ARE HIRING – Dynamics 365 Consultant

Role

Do you have D365 CE experience/ strong knowledge and are looking for a new challenge with a Microsoft Partner?

Do you want to have the opportunity to progress as a Dynamics 365 CE Consultant and grow alongside our clients? You will be communicating with colleague and stakeholders so must be a confident communicator and have good interpersonal skills. Company Founded in 2019 and rapidly growing.

Digital Cloud UK searching for someone to grow alongside us and develop their own D365 CE Consultancy skills.

Our focus is on providing a work-life balance with 1-2 days a week in our offices in Bolton but also providing a supportive environment to work in.

We offer a variety of solutions to their clients including; Professional Services.

Key skills

-Strong experience of working with Dynamics 365 CE and Dynamics CRM

-Client facing experience, leading presentations and communicating with stakeholders,

-Ability to transfer clients’ needs into acceptance criteria,

-Organisation, time management and excellent communication skills,

-A passion to learn and develop their Consultancy and Dynamics skills,

-Holds a UK Drivers Licence,

-Flexible and hardworking.

-Opportunity Travel to client sites (some ad hoc international travel may be required).

-Progression and training opportunities within a Microsoft Partner for Dynamics 365 CE/CRM, so use of newest tools and technologies. A supportive and family environment to help you with a long and successful career!

-Ideal candidate: Junior / Medium consultant.

 

Competitive salary and holidays

Contact us on 01204 588229 or email your CV to info@digitalclouduk.com 

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Microsoft release plans for Dynamics 365 and Microsoft Power Platform 2022, release wave 1

Microsoft have recently released the 2022 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between April 2022 and September 2022. This first release wave of the year is packed with new features and enhanced capabilities, supporting Microsoft’s continued investment to power digital transformation for Microsoft users.

Dynamics 365 Key Highlights

Dynamics 365 Sales

  • Harnessing the power of data. Users will be able to forecast and compare projections on an annual basis, in addition to the previous monthly and quarterly options.
  • Enhanced collaboration. Sellers will be able to use Microsoft Teams from within Dynamics 365 and also be notified of customer interactions such as opened, read and forwarded emails and their responses, plus attachment downloads and link clicks.
  • Syncing mobile phone contacts with Dynamics 365 logging. Enhanced collaboration capabilities will mean that users will be able to create Dynamics 365 contacts from their mobile phone contacts and sync logging based on recent mobile phone calls.
  • Business data will be actionable from within Microsoft 365 interfaces, enabling sellers to quickly establish context and act on data. A single workspace in the Sales Hub will enable sellers to adjust their sales pitch using AI-guided live feedback and suggestions.
  • Managers can track team performance and provide valuable coaching to help boost customer satisfaction.

Dynamics 365 Marketing

  • Collaborative content creation within Microsoft Teams. Marketers will be enabled to use content fragments and themes to improve authoring efficiency.
  • Investments in Data and AI will enable marketers to also author content with advanced personalisation using codeless experiences.
  • Every customer interaction matters. In this release, Microsoft are enabling users to continue conversation with their customers by responding to SMS replies through a personalised experience based on responses using custom keywords that can be added to journeys.

Dynamics 365 Customer Service

  • New Customer Service Admin center app. This will simplify set up with guided, task based experiences making it easier to get up and running quickly.
  • Enhanced inbox view. This will allow users to rapidly work through issues across channels while maintaining focus on the customer.
  • Continued investment in collaboration with Microsoft Teams include data integration, AI-suggested contacts and AI-generated conversation summaries, as well as investments in knowledge management, all designed to deliver capabilities that ensure personalised service across channels, empower users and make collaboration easier in an ever increasing remote working world.

Dynamics 365 Business Central 

  • A simplified customer onboarding experience will be enabled with the use of a modern Help Pane that gives users guidance and learning content where they need it the most, in the context of their work. The Help Pane flattens the learning curve, increasing productivity and business process adoption.
  • Easier to trigger a Power Automate flow directly from Business Central pages, in this release, which can save time by automating business processes.
  • Collaborating on Business Central data in Microsoft Teams is smoother thanks to Microsoft removing the licensing friction. 

Microsoft Power Platform Key Highlights 

Power BI

  • For individuals, accessibility improvements will help to improve the create experience and users will benefit from enhanced collaboration capabilities via OneDrive.
  • For teams, new capabilities will be added to the Power BI integration in Teams as well as integration with PowerPoint, and enhancements to Goals focussed on enterprise needs. 
  • For organisations, empowerment through the improvement of experience with big data through automatic aggregations, data protection capabilities via data loss prevention (DLP) policies and providing improved visibility into user activity to admins. 

Power Apps

  • Empowering developers of all skill levels to build enterprise-class apps, instilled with intelligence and collaboration capabilities. 
  • Different makers will be able to collaborate on the same app, to simultaneously work and merge changes, accelerating development and better manage collaboration. 
  • Makers and Developers will have the chance to be more productive with Dataverse. AI models such as GPT-3 and PROSE will power the process of leveraging intelligence to assist development with natural language to code. 
  • Key updates will ensure faster and safer delivery of apps across an organisation. These include allowing packaging of apps to be deployed on Android and iOS and improvements to governance capabilities to ensure safe and scalable rollouts. 

Power Automate

  • Power Automate is being made more accessible than ever, making it easier for organisations to automate tasks.
  • Increased usage of automation means that this release will have added features to make it easier to manage robotics and machines and also the credentials of users and accounts.
  • Features will be increasingly automatable by default, in line with the API-first approach, supporting organisations to manage their Power Automate infrastructure in a way which suits them.

Power Virtual Agents

  • Proactive bot update messaging will be enhanced by triggers through clicks and page navigation rather than waiting for a trigger questions from a user, one of many improvements to enhance the authoring experience. 

AI Builder

  • AI BUILDER is adding capabilities around document automation, with a particular focus on the ability to process unstructured documents, for example, contracts or emails.
  • A Feedback Loop process will enable the improvement of model accuracy and added capabilities will help to manage the governance and lifecycle of AI Models.

Summary 

The 2022 wave 1 release plans introduce us to an abundance of enhancements as well as new features, and we look forward to testing the new functionalities as they are released. Early access is available from 31st January 2022, followed by general availability from 1st April 2022.

As always, we’re here to support our customers. If you’d like to discuss any of these changes or need support, please get in touch. You can drop us an email at info@digitalclouduk.com or call us on 01204 588229.

 

 

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The New Commerce Experience will bring about significant changes to Microsoft licensing

  

You may not find Microsoft licensing to be the most thrilling subject, but impending changes to Microsoft seat-based licensing (i.e., per user) will have a significant impact on all Microsoft 365 business users.  

Firstly, business customers will see a rise in the price of practically all Office 365 and Microsoft 365 subscriptions; consumers, schools and non-profits (i.e., charities) will not see any changes in price at this time.  

Secondly, Microsoft are announcing the New Commerce Experience (NCE) for seat-based licenses. This will affect any organisation using the Cloud Solution Provider (CSP) program to purchase licensing. National Center for Emerging Technologies (NCET) seeks to simplify the process of purchasing Microsoft products by making it easier for both customers and Microsoft partners. For the first time, NCE will include enforced seat-based license commitment terms, making CSP more equivalent to existing Enterprise Agreements (EA).  

 

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WE ARE HIRING

 

Brief Description :Passionate to boost your career in the growing IT sector? Want to gain a recognised qualification whilst earning a great salary? Remit Training is proudly recruiting on behalf of Digital Cloud UK. Our client is a finalist for the 2021 SDC Awards, searching for an enthusiastic and tech-savvy individual to embark on our ICT Level 3 Apprenticeship.


Qualifications Required :GCSE Grade C or 4 and above in English and Maths would be desirable or the Functional Skills Equivalent.

Vacancy Detail :Key roles:
• Act as the 1st and 2nd line of support for all queries, issues and tickets
• Work on and manage tickets
• Embrace new technologies
• Play a proactive role in their social media
• Assist the Technical Team in supporting customers
• Have the chance to learn about Office365, Microsoft Dynamics, Cloud Solutions, PC User Support and more!

Working Week :Monday- Friday, core hours are 9:30-2:30 with flexibility for the remaining hours

Salary :£ 11,700.00 (Annually)

Application Deadline Date : 30/12/2021

Possible Start Date : 10/01/2021

Personal Qualities :• Organisational & planning skills, and good analytical skills
• Excellent Communication Skills – written & verbal
• Proactive attitude and a willingness to learn new skills
• Able to work with minimal supervision
• Adaptable and flexible within their approach to work and tasks set

Skills Required :Any of the following would be desirable to Digital Cloud UK:
• Ability to diagnose and resolve basic technical issues, from either previous experience or as a hobby
• Good understanding of computer systems, mobile devices and technology products such as Office 365 and Microsoft
• Customer-oriented

Future Prospects :Our client will be looking into the possibility of making the successful candidate a permanent employee; upon successful completion of the Apprenticeship and ensuring that they have displayed the right skills and attributes.

Training to be Provided :The Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.

An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.

There are 3 pathways within this Apprenticeship which include:
A Support Technician
A Network Technician
A Digital Communications Technician

As a result, you will achieve:
Level 3 Information Communications Technician
Functional Skills in Maths and English (if required)

Other Information :This is a remote role with the expectation that you’re able to meet weekly for a few hours to discuss your progress and further development.

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You’ve Outgrown Your CRM System

The correct technology is becoming more critical for sales teams to compete successfully

Small and medium-sized businesses may find it difficult to integrate new technology because it seems to be too complicated, sophisticated, or expensive.

As a result, a rising amount of companies have found that they have outgrown their original CRM technology implementations.

  • Don’t scale to meet growing demand
  • Can’t integrate with other systems
  • Aren’t flexible enough to address changing needs

Eventually, most sales teams are ready to make use of Dynamics 365 strength and adaptability. Then then, there remain a few lingering questions.

  • Is it too complicated?
  • What will it take to set it up?
  • How will it be maintained as needs rise?

As a starting point, here’s the general path most sales organisations pursue.

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Technology Partner

Benefits of having technology partner to deliver Digital Transformation

Most transformation attempts fall short of expectations because they aren’t transformational in nature.

Digital business transformations do not include:

  • Upgrading back-office ERP systems.
  • Developing new digital experiences.
  • Transferring old applications to the cloud.

These, on the other hand, are just temporary competitive advantages that your rivals will soon overtake.

In order to have a significant impact, business changes need to be tied to results – they must help your company move away from where it was. Furthermore, they must be in sync with the new direction you’re taking. As a result, having a business transformation plan is needed; it must convert your company into a digital firm that constantly delivers new value and improves customer outcomes via the use of technology.

As a result, working with a digital transformation partner is a smart idea. A digital transformation partner has expertise navigating the digital transformation environment and can help guarantee your project has the greatest chance of success.

What are the things to think about before embarking on a digital transformation project?

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Microsoft Dynamics 365 On-Demand Services by Digital Cloud UK

Consulting for Dynamics 365

 

Start your digital strategy by utilising the capabilities of Microsoft Dynamics.

 

Microsoft Dynamics 365 helps organisations of all sizes transform their business productivity by providing tools to improve any business process, insightful real-time reporting, and seamless Outlook integration. Dynamics 365 adapts to your changing priorities and fits each unique customer engagement requirement.

As a Microsoft Partner, we offer the best Microsoft Dynamics 365 Consulting Services in the industry, with insights and expertise that improve productivity and drive digital transformation.

 

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Learn about Microsoft’s plans for advanced integration of Microsoft Teams and Dynamics 365

Learn about Microsoft’s plans for advanced integration of Microsoft Teams and Dynamics 365.

Microsoft Teams had approximately 20 million users in 2019. The current figure is 145 million, and it is rising.

Microsoft has recognised that Microsoft Teams is the “new front end” for many people’s working lives. It is where they frequently collaborate with colleagues and communicate with customers, partners, and other stakeholders.

It also means that many people are constantly switching from Microsoft Teams to the source of their data and back to communicate effectively. However, this is inefficient because the workflow is interrupted.

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