We are proud to say that Digital Cloud UK has been shortlisted out of 250+ entries, to be one of three finalists for the SDC Excellence in Service Award!
As an independent, small business, it would mean everything to the team here at Digital Cloud UK if you could vote for us. Every vote counts, and all you need to do is;
- go to the voting link here
- search for the Digital Cloud UK logo quarter way down the page
- vote using your 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗲𝗺𝗮𝗶𝗹 𝗮𝗱𝗱𝗿𝗲𝘀𝘀
Here’s an exert from our entry, if you’re wondering why we’ve been shortlisted for Excellence in Customer Service;
We know that technology can be perceived as complex, often coupled with technical jargon and unbounded functionality. And trust us when we say, we know running a business can be all-consuming.
But we believe that technology can and should, simplify things. That’s why we do everything possible to take the pain out of tech for our SME clients. In a market that’s crowded and confusing – we maximise the value that they get out of their systems and streamline their business sales & management processes by building simple automation to their everyday tasks. But most importantly, we underpin all this with our service-led innovations, leading with the customer experience every step of the way.
Our unique customer service model ensures that service is built into every phase of our process, whether we’re delivering our Microsoft 365 or our CRM (Customer Relationship Management packages, providing stand-out service is what drives us.
We go above and beyond to ensure our clients get the most out of digital innovation
For every client we include:
• Free 30 minute digital innovation call for all of our prospects and clients
• Free 7 day product trial, with daily check-ins from their technical manager to field product questions, confusions or adaptations
• 2 hour discovery consultation for all of our clients
• 6 hours of free go-live support with their dedicated technical manager
• Post go live training onsite/online
• Daily on-call Whatsapp or Microsoft Teams support
That means that for every client – in total – we offer 12 hours of free service add-ons, that they can’t get with any other CRM provider. But more than that, it’s the reason we believe, our customers have become loyal connections and advocates of Digital Cloud UK and our team.
The outcomes are proof that our unique service approach is the tipping point of digital transformation in our clients’ businesses, allowing them to fulfil their potential…
And that couldn’t make us happier.
Huge thanks to everyone that’s already voted – we hope we can prove that small businesses really can compete.