The application combines workflow automation, scheduling algorithms and mobility to set up mobile workers for success when they’re onsite with customers fixing issues.
Deliver an informed and tailored experience to your customers at each touchpoint by surfacing recent interactions with them from across the organisation.
TRAIN NEW AGENTS
Quickly on-board new agents, keep staff up to date with changes to Dynamics 365, and ensure a consistent approach to customer service with guided learning paths.
Introduce Virtual Intelligence bots to answer queries. Use machine learning from human interactions to increase the bot’s likelihood of future resolution.
Give your customers the ability to self-serve with online portals, forums and FAQs, lowering your support costs and improving customer satisfaction.
KEEPING ON TRACK
With Dashboards you can set your CRM system to keep on track with your needs and have multiple dashboards to help and show the data your customers need.