The application combines workflow automation, scheduling algorithms and mobility to set up mobile workers for success when they’re onsite with customers fixing issues.
Deliver an informed and tailored experience to your customers at each touchpoint by surfacing recent interactions with them from across the organisation.
Introduce Virtual Intelligence bots to answer queries. Use machine learning from human interactions to increase the bot’s likelihood of future resolution.
Give your customers the ability to self-serve with online portals, forums and FAQs, lowering your support costs and improving customer satisfaction.