CRM, Business, Dynamics 365 CRM

How To Keep My B2B Emails From Outlook Junk?

My B2B Emails From Outlook Junk

1. What is DKIM signing?

DKIM (Domain Keys Identified Mail) is an email verification method which can be added with encrypted signatures in the email’s header.

To put it in a simple vivid way, DKIM signing is like signing a letter with invisible ink – showing that you are the real sender.

2. What does DKIM signing do?

When email servers receive a DKIM signed emails, DKIM would authenticate that the emails are indeed sent from the original domain’s owner, and not from fraudulent imposters.

What does DKIM signing do-min

3. What are the benefits of setting up DKIM signature?

These are especially important because DKIM provides an encryption key and a digital signature, which ensure that the emails haven’t been falsified. DKIM helps organisations and businesses improve their email deliverability and send secure emails, it will eventually help them generate more revenue and protect themselves from cyberattacks.

4. How to setup for a custom DKIM?

4.1. Preparing the following information for ClickDimensions

4.1.1. CRM Organisation Name

Go to Dynamics 365 > Go to ClickDimensions > Click on Settings and Support (Change area) .

CRM Organization Name-min

4. 2. An Email Send’s URL

How to get the Email Send’s URL?

How to get the Email Send’s URL

Messaging (change area) > Open the Sent emails record > click Email Editor > right click on the editor blank area > click “view frame source” > copy the URL

4.2.1. The sending domain/from address domain that you are using to send from

e.g CRM Dynamics Ltd is using

4.2.2. Prepare any other Sending Domains that you are using or planning to use

In our case, N/A, same as above

4.2.3. Prepare the name and email address of the person who is responsible for your company DNS updates to the Sending Domain(s)

In our case, N/A, same as the ticket requestor

4.2.4. Confirm that you have read ClickDimensions’s DKIM Signing article

4.2.5. Provide the sub-domain that you use for this custom DKIM setup

(a) Come up with a DKIM related sub-domain with the sending domain(s)

For example: ( or, you could have other different custom subdomains like / / etc. )

(b) Go to your DNS zone to create the DKIM related sub-domain

In this guide, we will be using SiteGround as an example.
create the DKIM related sub-domain-min
If you are using other hosting company, you may need to contact your hosting service provider or the person who is responsible for DNS updates.

5. Submit a support ticket

Go to ClickDimensions Support Center > Open a ticket > Fill out the form and provide the preparation materials from the last session

6. Follow-up the ticket

Go to the ClickDimensions Support Center > Find the ticket you created earlier > Wait for their replies and proceed to the next step

7. Update your DNS records

Once you receive the DNS records from ClickDimensions, please contact the person who is responsible for your company DNS updates.

After updating the DNS records

Go to the DKIM ticket > notify ClickDimensions that the DNS updates are completed & ask them double check for you

The verification process might take some time, it is suggested that you might contact them once in a while for an update.

7.1. Testing the setup

Once you recxeive the updates, please follow the testing process and remember to follow-up their replies.

update ClickDimension with a Email Send link-min

When you have done it, update them with a Email Send link

7.2. Custom DKIM setup successfully

When you receive this message, congratulations! You have successfully set up your DKIM signature.

Custom DKIM setup successfully ClickDimension.jpg

When you receive this message, congratulations! You have successfully set up your DKIM signature.

ClickDimensions Marketing Automation