Use automated routing to direct cases straight to the right team, ensuring a consistently high level of service and a swift resolution.
Our customer services consist of Intelligently route cases, Personalise customer service, Train new agents, Artificial intelligence, Self-service portals.
INTELLIGENTLY ROUTE CASES
PERSONALISE CUSTOMER SERVICE
Deliver an informed and tailored experience to your customers at each touchpoint by surfacing recent interactions with them from across the organisation.
TRAIN NEW AGENTS
Quickly on-board new agents, keep staff up to date with changes to Dynamics 365, and ensure a consistent approach to customer service with guided learning paths.
Introduce Virtual Intelligence bots to answer queries. Use machine learning from human interactions to increase the bot’s likelihood of future resolution.
Give your customers the ability to self-serve with online portals, forums and FAQs, lowering your support costs and improving customer satisfaction.