Customer Service

Use automated routing to direct cases straight to the right team, ensuring a consistently high level of service and a swift resolution.

Deliver an informed and tailored experience to your customers at each touchpoint by surfacing recent interactions with them from across the organisation.

Quickly on-board new agents, keep staff up to date with changes to Microsoft Dynamics 365 crm, and ensure a consistent approach to customer service with guided learning paths.

Introduce Virtual Intelligence bots to answer queries. Use machine learning from human interactions to increase the bot’s likelihood of future resolution.

Give your customers the ability to self-serve with online portals, forums and FAQs, lowering your support costs and improving customer satisfaction.

With Dashboards you can set your CRM system to keep on track with your needs and have multiple dashboards to help and show the data your customers need.