Customer Service

Our customer services consist of Intelligently route cases, Personalise customer service, Train new agents, Artificial intelligence, Self-service portals.

INTELLIGENTLY ROUTE CASES

Use automated routing to direct cases straight to the right team, ensuring a consistently high level of service and a swift resolution.

PERSONALISE CUSTOMER SERVICE

Deliver an informed and tailored experience to your customers at each touchpoint by surfacing recent interactions with them from across the organisation.

TRAIN NEW AGENTS

Quickly on-board new agents, keep staff up to date with changes to Dynamics 365, and ensure a consistent approach to customer service with guided learning paths.

ARTIFICIAL INTELLIGENCE

Introduce Virtual Intelligence bots to answer queries. Use machine learning from human interactions to increase the bot’s likelihood of future resolution.

SELF-SERVICE PORTALS

Give your customers the ability to self-serve with online portals, forums and FAQs, lowering your support costs and improving customer satisfaction.